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FAQ

  • What is your turn around like for illustrations?

    I do my best to keep you informed in each item listing. For best updates make sure to follow me on Instagram as I go there first. However if you know your exact deadline, even if its earlier than what my turn over is. Don’t hesitate to message so I can see if there’s any chance I can make it.

  • Hi, I'm from overseas can you ship?

    Hello! At this time I can do Digital Orders for orders outside of Australia and we can organise your order outside with payment via PayPal. At the moment shipping is a very expensive process. You can email or message me to see what we can arrange.

  • Do you do delivery in Greater Sydney?

    At this time I can’t organise delivery for orders so I can only post with AusPost or Sendle or have pick up. Delivery is very difficult at this time to organise without having to put a hefty price or strange hours on it. Sorry for the inconvenience.

  • Can I get a digital copy of the illustration?

    Yes you can! Please request it so I can organise your own digital drive folder to download your illustration. Files will be provided as a PNG and at least 1000px. This is a great option, please make sure to request. I no longer print out QR codes as a measure to avoid creating extra waste.

  • Do you do gift wrapping?

    With all my orders, I do provide standard wrapping of brown paper, black string and a thank you card. However, upon request I can print a milestone card for you. Please message so we can discuss.

  • I saw this other artist, I can't afford them can you replicate it?

    This is a no. I don’t like gatekeeping but I do want to respect the hard work another artist or creator has done. I don’t want to replicate or copy something of another person, please respect my decision and also understand when you’re ordering from me that you are getting my style.

  • Does my order have to be shared on social media?

    By ordering from me and paying the minimum of the deposit you agree to my terms and conditions which also includes my Intellectual Property which says: “Danyen reserves the right to exhibit, post and share process works on her Instagram, website and portfolio.”

    However you can request against this at the start of the process. Please bring this up as early as possible.

  • Do you have even bigger frames available to upgrade to?

    For anything larger I use MOEBE frames which have a starting price of $100 and require more time to get postage sorted from the supplier. If you need A3 or A2 and are happy to wait another 2 weeks on top, we’ll need to do an upgrade manually.

  • I've sent a query and I haven't heard from you in a few days?

    Uh oh! I always aim to be able to reply within 72hours.

    While emailing me is usually the fastest way to contact me, if I don’t reply within 72hours, as a last resort please send me a DM through Instagram or Facebook.